Privacy Policy

1. Information We Collect

We may collect the following types of information:

a) Personal Information (Provided by You):

• Name, email address, phone number.

• Billing and payment details (processed through secure third-party gateways).

• Account details are collected when you register, subscribe, or make a purchase.

b) Non-Personal Information (Automatically Collected):

• Device type, browser, IP address.

• Website usage data (pages visited, time spent, referral sources).

• Cookies and tracking technologies for analytics and performance.

c) Communication Information:

• Emails, messages, or feedback you send to us.

• Responses to surveys, forms, or offers.

2. How We Use Your Information

We use your information to:

1. Deliver and improve our products and services.

2. Process payments and provide order confirmations.

3. Communicate updates, offers, and marketing content (only if you opt in).

4. Provide customer support and resolve issues.

5. Analyse website usage and enhance user experience.

6. Comply with legal or regulatory obligations.

3. Sharing of Information

We respect your privacy and will never sell or rent your personal information. However, we may share information in the following cases:

• With trusted service providers (e.g., payment gateways, email platforms, analytics tools) for business purposes.

• When required by law, legal process, or government authorities.

• To protect our rights, safety, or prevent fraud.

4. Cookies & Tracking

• We use cookies, pixels, and similar technologies to track website performance, measure traffic, and personalise your experience.

• You can disable cookies in your browser, but some features may not function properly.

5. Data Security

• We take reasonable technical and organisational measures to protect your data from unauthorised access, misuse, or loss.

• Payment transactions are encrypted and processed by secure third-party gateways (iStokx does not store your credit/debit card details).

6. Your Rights

As a user, you have the right to:

• Access and request a copy of your personal data.

• Request correction or deletion of your information.

• Opt out of marketing communications at any time.

• Restrict or object to certain data processing activities.

• To exercise these rights, contact us at: support@istokx.com.

7. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for their privacy practices, and encourage you to review their policies separately.

8. Data Retention

We retain personal information only as long as necessary for business, legal, or regulatory purposes. Once no longer needed, data will be securely deleted or anonymised.

9. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: support@istokx.com
Website: www.istokx.com